501-851-1337 Ext. 100

The Communications Division, or "Dispatch", serves the citizens of Maumelle, Arkansas. We answer an average of 600 monthly E-911 calls. We provide Police, Fire and Rescue services to our community. We handle all radio communications for the Maumelle Police Department and Maumelle Fire Department, and Dispatch First Responders to over 1000 emergency and non-emergency calls a month.

We have a group of dedicated professionals that do an outstanding job. Each day is different in dispatch and you never know what the next call may bring, a robbery, a fire, or just someone that needs help and has nowhere else to go.  It takes a special person with special skills to handle the variety of calls we receive.

When to call 9-1-1.

An emergency is when a situation occurs that requires immediate response from law enforcement, fire, rescue or medical services.

Example:

Medical Emergency – Subject isn’t breathing or is gasping for air, uncontrollable bleeding, unconscious, chest pain, an allergic reaction, or any other condition or symptom that requires immediate medical attention.

A fire.

A motor vehicle accident, especially if there are injuries.

A crime, especially if it is in progress.

Note: If you are not sure that your situation is an emergency then it is recommended that you dial 9-1-1 and let the answering point determine if you need emergency response.

Be prepared to answer all the questions the 9-1-1 center will ask. Stay calm. The answers you give are important to get help quickly.

What is the address of the emergency? Remember if you are calling from a cell phone the 9-1-1 center you reach may not be the answering point for that area of service. You may be transferred to the center that covers the area for this emergency. It is very important that you are able to give an accurate location or address when you are making a wireless 9-1-1 call.

What is the phone number you are calling from?

What type of emergency is it?

Description of parties involved in a crime, the color of smoke from a fire, if anyone is inside a house, injuries or symptoms of a medical emergency etc...

Remember do not hang up until the call taker is finished.

Be ready to follow instructions given by the call taker.

Now if you, your child, or anyone dials 9-1-1 by accident, do not hang up. Stay on the line and advise the call taker what happened. If you hang up they may believe it is an emergency and send first responders to your location.

Non-emergency calls.

Keep the non-emergency numbers for Police, Sheriff, Fire, and Ambulance posted close to your home phone if you ever need them. Also program your cell phone with these numbers so you will always have them with you.